Shipping and Delivery Information
Thank you for choosing Khudroo for your shopping needs. We are committed to ensuring your orders are delivered promptly and securely. Please review our comprehensive shipping and delivery policies below:
Domestic Shipping Policy
Shipping Rates:
We offer competitive shipping rates for deliveries within Bangladesh. Shipping within Dhaka is charged at 80 BDT, while shipping outside Dhaka costs 150 BDT. The shipping charges may vary depending on the number of items purchased.
Free Shipping:
Enjoy the convenience of free shipping on purchases above 10,000 BDT. It’s our way of expressing gratitude for your continued support.
Delivery Time:
Non-Handmade Products: Orders are typically processed and dispatched within 1-3 business days. Once dispatched, your order will be delivered within 1 to 3 working days in Dhaka and 2 to 7 working days outside Dhaka.
Handmade Products: Due to the intricate craftsmanship involved, please allow an additional 7 to 15 business days for delivery.
Pre-Order Products: Pre-order items will be dispatched within 7 to 15 days from the date of order placement. Should there be any changes to the delivery timeline, we will promptly notify you.
Bulk Orders: Delivery timelines for bulk orders are customized based on specific requirements. Please contact us directly to confirm delivery times.
Customer Provided Delivery Information:
To ensure smooth delivery, please provide accurate delivery information during checkout. All orders will be delivered to the address specified at the time of purchase. If you need to modify the delivery address or phone number, please notify us promptly via email at Khudroo25@gmail.com or call us at +8801745990767 within 2 hours of placing the order.
International Shipping (Currently Unavailable)
At present, we regret to inform you that we do not offer international shipping. We apologize for any inconvenience this may cause. However, we are constantly exploring options to expand our reach in the future.
Additional Information
Order Tracking: Once your order is dispatched, you will receive a tracking number via email or SMS. Use this tracking number to monitor the status of your delivery through the courier’s website.
Handling of Delays: While we strive for timely delivery, unforeseen circumstances such as weather conditions or logistical challenges may cause delays. Rest assured, we will resolve any issues promptly and keep you informed.
Returns and Exchanges: Refer to our dedicated Return and Refund Policy for detailed procedures regarding returns, exchanges, and refunds.