Return, Refund, and Exchange Policy
General Guidelines:
Condition of Returns: Products must be unused, in their original packaging, and with all tags intact. Items without original tags will not be accepted.
Customized Products: Customized products cannot be returned or exchanged.
Sale Items: Products purchased during a sale are non-refundable.
Return/Exchange Requests: Normally, once the delivery person leaves, no return or exchange requests will be accepted. For special cases, requests must be raised within 1-2 days of receiving the product and must include a parcel opening video.
Requirement for a Valid Return:
Proof of Purchase: Order number, invoice, etc.
Reason for Return: Must be valid and meet return acceptance conditions.
Valid Conditions and Reasons to Return an Item (After providing unboxing video):
Delivery of wrong product
Delivery of defective product
Delivery of products with missing parts
Domestic Orders
Cancellation Policy:
Orders can be cancelled before shipping. Pre-order and customized orders cannot be cancelled. Request order cancellations via WhatsApp at +8801745990767.
Return and Refund Policy for Prepaid Orders:
Damaged or Defective Products: If a product arrives in bad condition or with tampered packaging, refuse the package and contact us on WhatsApp at +8801745990767 with your Order ID. We will issue a replacement at no additional cost. If a defect is found after delivery, contact us immediately with your Order ID and a parcel opening video of the defect for a refund, exchange, or return.
Return Shipping: The customer bears the cost of return shipping.
Refund Amount: Only the product cost will be refunded, not the shipping charges.
Quality Check: Returned products will undergo a quality check by our team.
Exchange Policy:
Exchange Requests: Must be raised within 1-2 days of receiving the product via WhatsApp at +8801745990767 and must include a parcel opening video. Approval will be given within 48 hours if the request is accepted.
Shipping Details: Include order details and complete shipping address on the packet. Use the address provided in your approval message.
Exchange Limit: Exchanges are allowed only once. For a second exchange, a 300 BDT charge for reverse and forward shipping applies.
Return, Refund, and Exchange Policy for Cash on Delivery (COD) Orders
Checking at Delivery and Damaged Products: Customers must check the product upon delivery. If there are any issues, inform the delivery person immediately and contact us on WhatsApp at +8801745990767 with your Order ID. If the product arrives in bad condition or with tampered packaging, refuse the package for a replacement at no additional cost. Once the delivery person leaves, no returns or exchanges will be processed.
Exchange Requests and Limit: Must be raised within 1-2 days of receiving the product via WhatsApp at +8801745990767 and must include a parcel opening video. Approval will be given within 48 hours if the request is accepted. Exchanges are allowed only once. For a second exchange, a 300 BDT charge for reverse and forward shipping applies.
By adhering to these guidelines, we aim to ensure a smooth and satisfactory shopping experience for all our customers. If you have any questions or need further assistance, please contact us on WhatsApp at +8801745990767.You can also reach out for any issues on our Facebook page.